Refund Policy

For IN STORE PURCHASES, you have a 14-day window to initiate a return.
To qualify, the item must be in its original packaging, unused, and in the same condition as when purchased, accompanied by a receipt.
Please note that sale or reduced items cannot be refunded or exchanged under any circumstances.
If you wish to exchange an item, you also have 14 days to do so, provided the original purchase meets the criteria of being unused, in its original packaging, and with the receipt.

 

ONLINE PURCHASES:  follow a similar 14-day return policy starting from the date you receive the item. To be eligible for a return, the item must be unused, in its original packaging, and in the condition it was received. You must present a receipt or proof of purchase when requesting a return.
To initiate a return, contact the store via email (admin@easters.com.au) or phone (02 6762 0650) for instructions. Return shipping costs are the responsibility of the buyer, and items returned without prior approval will not be accepted.

Upon receiving your order, we suggest you inspect the items promptly. If you find any defects, damages, or if you receive the wrong item, contact our store immediately. They will assess the issue and offer either a replacement or a refund.
Certain items, such as custom products or personal care goods like soaps, are non-returnable. For questions about specific items, reach out to us directly.

Please note that sale items and gift cards are non-refundable and cannot be returned.
If you wish to exchange an item, contact the store to confirm availability of the desired item. They can reserve it for you until they receive and process your returned item. Once your return is received and inspected, you will be notified of the approval status of your refund.
Refunds will be issued back to your original payment method, though it may take some time for the refund to appear in your account due to processing times by your bank or credit card company.